1. General Policy

ITSINDIA.INFO provides service-based travel products only, including tour packages, hotel bookings, transport services, city tours, excursions, and guide services.

Cancellation charges are calculated on the total booking value, not on the advance amount paid.

All cancellation requests must be submitted in writing via email or official communication channels.

2. Tour Package & Hotel Booking Cancellation Policy

The following cancellation charges apply for tour packages and hotel bookings:

More than 60 days before departure:
✔️ Booking amount is refundable

31 to 60 days before departure:
50% of the total tour cost will be charged as cancellation

30 days or less before departure:
100% of the total tour cost will be charged as cancellation

3. City Tour & Excursion / Day Tour Cancellation Policy

Cancellation charges for city tours, excursions, and day tours are as follows:

Before reconfirmation (7 days prior to date of arrival):
Initial deposit of ₹1,000 per pax is non-refundable

After reconfirmation:
30% of the total service cost will be charged

More than 5 days prior to date of arrival:
50% of the total service cost will be charged

More than 3 days prior to date of arrival:
75% of the total service cost will be charged

More than 24 hours prior to time of arrival:
90% of the total service cost will be charged

Less than 24 hours prior to time of arrival / No-show:
100% of the total service cost will be charged

4. Refund Policy

Refunds, if applicable, will be processed only after deducting cancellation charges.

Approved refunds will be credited to the original mode of payment.

Refund processing time may take 7–14 working days, depending on banks and payment gateways.

5. Company-Initiated Cancellation

If ITSINDIA.INFO / Impression Tourism Services (India) Pvt. Ltd. cancels a tour or service due to unavoidable reasons (operational issues, safety concerns, force majeure, etc.), a full refund will be applicable.

No cancellation charges will be deducted in such cases.

6. Force Majeure

No refunds will be provided for cancellations due to events beyond our control, including but not limited to:

• Natural disasters

• Government restrictions

• Weather conditions

• Strikes or transport disruptions

Refunds in such cases will be subject to supplier policies.